Confidential — current engagement

The site's accessibility issues sat in two places at once, and neither could be fixed by an overlay widget. The first was the underlying Shopify theme — color contrast across product cards, keyboard handling on filters and modals, focus management throughout checkout, and missing or non-semantic markup in places that visual users never noticed. The second was the visual accessibility layer applied across hundreds of product and category pages — alt text on meaningful imagery, contrast in promotional banners, accessible form labels on the catalog filters. Both layers had to be addressed, and neither could be patched at the page level; they required a theme-level overhaul and a systematic visual remediation. Overlay widgets, which the team had considered, were ruled out as ineffective and increasingly viewed as aggravating factors in litigation.

A Shopify storefront whose accessibility posture matches the standard the law and the customer base both increasingly expect. The theme overhaul addressed the structural issues no widget could touch; the visual accessibility work covered the catalog-level details; and the ongoing maintenance partnership keeps the site from drifting as new features and content ship. The engagement is active, and out of respect for an active client relationship we don't publish identity, scores, or specific numbers — but the work is real, durable, and exactly what we'd recommend any high-traffic e-commerce business in 2026 should be doing.